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About Authorized Access |
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Enrolling and Setting Up Permissions in Authorized Access |
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Making Changes |
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About Authorized Access |
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Q.How does Authorized Access work? |
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A: After logging in, you can choose to give Account Manager or Account Agent status to a
trusted individual. You’ll need to provide that individual’s date of birth, Social Security
number, e-mail and mail addresses, and phone number in order to set up their permissions.
After you’ve set up their permissions, your new Account Manager or Agent will need to
set up a unique User ID and Password specifically for Authorized Access. If they’ve ever
registered for Authorized Access before, that User ID and Password will work for your
account as well. In order to complete registration, they’ll need to enter the registration
information, such as your account number and their Social Security number, exactly as
you entered it.
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Q. Who qualifies to be designated as an Account Manager or Agent? |
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A: Anyone at least eighteen years of age, with a valid Social Security number, qualifies to
be designated as an Account Manager or Agent. Ameriprise financial advisors may be
designated as Account Agents, but may not be designated as Account Managers.
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Q. Can my Account Manager or Agent also access my Personal Card accounts? |
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A: Account Managers and Agents can only access the Card accounts for which you have
explicitly given them permission. You have the ability to grant an Account Manager access
to Personal and Business Card accounts, or designate them solely for a Business Card
account.
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Q. Where can my Account Manager perform transactions on my behalf? |
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A: Once they’ve set up an Authorized Access User ID and Password, Account Managers
can log in and access your account from americanexpress.com. They can view only the
accounts to which you have given them access. Here they can also learn which
transactions can be performed online and which ones require a phone call. Provide
Account Managers, and Agents, with the number on the back of your Card, or click here
for a list of applicable numbers, so they can access Customer Service representatives by
phone 24/7.
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Enrolling and Setting Up Permissions in Authorized Access |
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Q. How do I know my Card accounts are secure? |
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A: The Authorized Access program was created to preserve the security of your accounts.
We will ask any person calling to access your account a series of questions to verify their
identity. Even though they have access and/or permission to transact on your account,
there are still some critical functions that only you can perform, such as:
- Activating a Card
- Changing an ATM PIN number
- Adding or removing another Account Manager
- Adding or removing a Card from the Authorized Access program
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Q. Is there another way to give someone access to my account? |
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A: No. Authorized Access is the only way to allow you to get assistance with managing
your Card account, while ensuring your account remains secure.
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Q. If I upgrade my Card, will the permissions associated with my old Card automatically transfer to my new Card? |
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A: If the account number for your upgraded Card remains the same as your old Card, the
permissions you have designated for the old Card will be transferred to your new Card. If
your upgraded Card has a new account number, then you will need to re-enroll any
Account Managers or Agents on the new account by visiting
open.americanexpress.com/authorizedaccess.
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Q. If I also have a Personal Card, can I set up Authorized Access for that Card as well? |
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A: With the exception of The American Express® Business Line of Credit, all Personal
and Business Card accounts belonging to residents of the United States and U.S.
territories are eligible for Authorized Access. You can assign up to two Account Agents
and two Account Managers per account. Even if you’ve already set up Authorized Access
for your Business Card account, you must still set up Account Managers or Agents for your
Personal Card account separately. Corporate Cards do not qualify for Authorized Access.
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Making Changes |
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Q. How often can I make changes? |
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A: You can add or remove Account Managers or Agents to and from your Card accounts
as often as you’d like. Keep in mind, though, that you have a limit of two Account
Managers and two Account Agents per Card account. If you have already assigned the
maximum number of Account Managers to an account and wish to add another, you will
first have to remove an Account Manager before adding a new one. Also, Account
Managers are able to remove themselves and add or remove Account Agents on your
behalf for each account they have permission to access. If you or any of your Account
Managers would like to make changes to your account, simply log in.
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Q. How quickly do my changes take effect? |
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A: When you add an Account Manager or Agent to an account, the addition usually takes
place immediately. When you remove an Account Manager or Agent, their permission is
immediately removed from your Card account.
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Q. How do I change an Account Manager’s or Agent’s level of access? |
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A: You can change a User’s access level — from Account Agent to Account Manager or
from Account Manager to Account Agent — by visiting the Permissions Summary by User
page. There you’ll find the names of the Account Managers and Agents you’ve
designated. Click on the appropriate link to assign or remove access. Please note that
when changing the access level of an Account Manager or Agent, you will be asked to
remove and re-add that User. This is a security measure we use to protect your Card
account information.
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Q. If I remove an Account Manager or Agent, how quickly are they deleted from my account? |
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A: When you remove an Account Manager or Agent, their permission is immediately
removed from your Card account.
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