Effective Billing Practices
You can speed up receivables and avoid late payment problems by developing an
effective billing plan. Here are some steps you can take to protect yourself
from slow paying clients.
Create an effective invoice
Make sure that your invoices are clear, accurate, detailed and easy to decipher.
Each one should include the amount due; a purchase order number; customer name
and address; and your business' name, address, and ID number. You should also
include the name and phone number of a person in your company to contact if there
are any questions. If possible, itemize the charges. It is harder to contest a bill
that is itemized, and if there is a dispute over one of the charges, you can
legitimately ask to be paid for the uncontested, itemized charges. Invoices should
also contain a clause instructing the customer to contact you if there are any
problems with your services, and a clear outline of late charges.
Mail invoices promptly
The sooner you get invoices out, the sooner payments will come in.
Some small businesses send invoices out monthly, but this is a mistake since it
can delay some receivables by two to three weeks. Instead, try to send invoices
within a day or two of delivery of your product or completion of a project.
Bill the right person
Sending a bill to the wrong person can push payment off as much as 30 or 60 days as
it gets routed around a company. Talk directly with your client and ask to whom you
should send your bill. If the bill is going to someone other than your day-to-day
contact, call and introduce yourself before you put the bill in the mail. If you
are sending a bill to your client's bookkeeper or accounting department, copy your
client as well and follow with a phone call.
Follow up
It is easy for a bookkeeper to ignore an invoice if there are no follow up phone
calls to check on its status. A quick check-in can confirm that your invoice was
received and is being processed. If payment does not arrive by the due date, check
in with the bookkeeper again to determine when the invoice will be paid, and follow
up weekly until you receive the money.
Manage Your Receivables and Collections Main Page
10 Steps to Effective Collections
Know the Collection Laws
Avoid Delinquent Accounts
How to Choose a Collection Agency
Receivables and Collections Resources