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If you ever look at your statement and see a charge you don't recognize or notice you're still being billed for a service you canceled, chances are you want it corrected right away. Some credit card companies require you to write them a letter before they take any action on your behalf.
At OPENSM the small business team from American Express, dispute resolution is part of what we call Customer Service, and all it takes is a phone call to get things started.
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Once you decide to dispute a charge that you have been unable to resolve with the merchant,American Express takes the responsibility to help resolve the dispute fairly. Just call us to initiate an inquiry.
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If a charge is unrecognized, we'll do everything possible to help you identify it, and if necessary report it as a possible case of fraud. You will never be held responsible for fraudulent charges.
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If a charge is wrong or for the wrong amount, we will investigate and try to resolve the issue. Our close working relationship with merchants helps us achieve a fair resolution.
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While a charge is under investigation, you are not responsible for paying it. When our inquiry is complete we will notify you of the outcome.
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To dispute a charge, call the number on the back of your Card, 24/7.
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